Who We Are
Encompass Technologies Development, Inc. including its corporate affiliates, is a provider of
Software as a Service enterprise resource planning (“ERP”) systems and services including voice
services, mobile applications, fleet tracking, customer relationship management (“CRM”),
warehouse management system (“WMS”), warehouse control systems (“WCS”) and collaboration
tools. We also provide programmatic modules delivered via platform APIs and SDKs which enable
our customers to incorporate these services into their own applications to serve their customers.
All of the services, tools and modules Encompass provides are referred to in this Policy as
“Encompass Products.”
Throughout this Policy “Encompass”, “Encompass Technologies”, “we”, “us”, or “our” are
references to Encompass Technologies Development, Inc. and its corporate affiliates. Our
corporate affiliates include, but are not limited to, Block One Technologies, Giant International
Software Station, YingFang, and Encompass Technologies International.
Throughout this Policy, “Customer” or “Subscriber” refers to the customers of Encompass.
Throughout this Policy, “you”, “your” refer to our current and prospective business customers or
subscribers, as well as their customers and those who visit our websites.
Throughout this Policy, “Personal Data” means information or data relating to an identified or
identifiable natural person who is identifiable directly or indirectly by one or more pieces of data
that indicate their identity.
This Privacy Policy applies to the processing of Personal Data collected by us when you:
●Visit our public websites: www.encompass8.com, www.e8.co, www.e8t.co,
www.blockone.com;
●Interact with our support site: support.encompass8.com
●Visit our branded social media pages;
●Receive communications from us via email, phone, eChat, or text; and
●Register for webinars, events, or trainings.
DISCLAIMER: This Policy only relates to the collection, maintenance and use of Personal Data
collected by Encompass Technologies from its Subscribers. Encompass is NOT responsible for,
and this Policy does not apply to the collection, maintenance or use of Personal Data collected
by our Subscribers, who may collect Personal Data from their customers while using Encompass
Products in the course of conducting business. Please refer to Subscribers’ privacy policies to
understand their privacy practices. If you provide to us any Personal Data relating to other
individuals, including your customers or employees, you represent that you have the authority to
do so and permit us to use the Personal Data in accordance with this Privacy Statement. If you
believe that your Personal Data has been provided to us improperly, or to otherwise exercise your
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rights relating to your Personal Data, please contact us by using the information in the “Contact
Us” section, below.
If you do not agree with this Privacy Policy, do not access or use our Products or interact with
our business. This Privacy Policy does not apply to Personal Data collected by websites or
applications created by our Customers to run on or with our Products.
What Information We Collect
●Information you provide directly to us: When you subscribe to our mailings, register for
our webinars, subscribe to or use our services, use the “Contact Us” button on our
websites, submit support Tasks, call for Support as part of your subscription, or request us
to contact you, we may ask for certain personal information such as your name, address,
email address, telephone number, company name, photo, job title, documentation about
the issue you are calling about, or screenshots. When you contact us on the phone, your
calls may be recorded and/or monitored for quality assurance and training purposes.
●Information we collect when you visit our websites: When you visit our websites we
collect information about your interactions with our ads or content such as your IP
address, using cookies and other tracking technologies in order to focus our marketing
efforts and direct target marketing efforts to you.
●Information from third parties:
○Information provided via Social Media applications: If you access our services or
pages via your account on a third party service such as Facebook, Google, LinkedIn,
or Twitter, certain Personal Data from those third-party social media services may
be shared with us. We may use this information for marketing communications or
to enhance our services. You can control this data sharing via options in your social
media accounts.
○Lead and applicant information: When you express interest in Encompass via the
“Contact Us” features on our websites or by applying for positions via our career
webpage or third party recruiting sites, we may obtain Personal Data supplied by
you or the third-party recruiter, which we may retain and use for marketing and/or
recruiting efforts.
○Online help usage: When you utilize our embedded online help system, we may
gather Personal Data such as username, IP address, location, and search strings to
help us target and improve our online help experience.
●Information collected in connection with your use of our Products
○Communications usage information:This includes information about your
communications delivered via our platform such as the time and duration of usage,
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source and destination identifiers, completion status, location, IP address, and
amount of usage.
○Communication content: As part of delivering communications features in our
Products (such as tasks, echats, and voice calls), we need to be able to handle and
store the content of those messages, tasks, and calls. This includes voicemails and
call recordings recorded by our Products.
○Device Information: If you are accessing our websites or interacting with our
Products from a smartphone or computer (handheld or otherwise) we may collect
device-specific information including but not limited to: hardware model,
operating system and version, firmware versions, browser information, device and
network configuration, device identifier, IP address, device performance,
telemetry, mobile and wireless network information. We may also collect
information from your device about your usage such as pages and files you viewed,
your searches and date/timestamps of your usage. We use the device information
we collect to deliver and improve our Products as well as provide security and for
proper functioning of our Products.
○Mobile Device camera, microphone and photos:If you use certain features of our
Products on your mobile device that require a camera or microphone, we may
access your mobile device camera, microphone, or saved photos in order to deliver
that feature or service.
○Location information: If you use certain features of our Products that require GPS
information, we may collect location information through IP address, GPS or other
sessions that might provide us with information on nearby devices, WiFi access
points and/or cell towers.
○Fleet Telematics Information: If you use certain Fleet Tracking features of our
Products we collect GPS vehicle location data, engine and diagnostic data, and
mapping information. GPS coordinates can be anonymously provided to a third
party service provider to obtain mapping information without identifying a
particular vehicle, Customer, or driver. We only process Personal Data about a
vehicle operator when the Customer enters the driver's Personal Data into our
Product or into the third party partner fleet tracking application.
○Cookies, Web Beacons and other tracking technologies: We use cookies and
similar technologies such as web beacons, tags, and Javascript to compile
information about your usage of our websites and your interactions with emails
from us. When you visit our websites, we or an authorized third party may place a
cookie in your browser which collects information about your online page visits
over time. We use both session-based and persistent cookies. Session-based
cookies exist only during one session and disappear when you close your browser
or turn off your computer. Persistent cookies remain on your device after you
close your browser or turn off your computer.
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You can control the use of cookies at the individual browser level, but choosing to
disable cookies may limit your use of certain features or functions of our websites
or Products.
We also use web beacons in our websites and emails to notify us when you click a
link in an email that directs you to one of our websites. This information is used to
tune and focus our marketing efforts.
Why We Collect Personal Data
We collect, process and use your Personal Data:
●to manage your user account if you are a Subscriber, or an employee or a customer of a
Subscriber;
●to perform the applicable terms of our service agreements, subscription agreements or
statements of work with you as a Subscriber for the use of our Products;
●to verify proper usage of our Products and enforce the terms and conditions of our
contractual obligations;
●to plan and host events, trainings, and webinars for which you have registered or that you
attend, and to send related communications to you;
●to fulfill your requests for information if you complete a “Contact Us” form;
●to communicate with you if you call us or complete a “Contact Us” form or submit a
Support request or task;
●as to Personal Data comprising financial information, to collect payments from you for the
use of our Products and perform our contractual obligations with you. As part of a
Subscriber’s use of our Products, we may use your customer’s financial information to
process payments on your behalf;
●to analyze usage trends and track usage of our websites and Products;
●to research, develop, and improve our websites and Products;
●to investigate suspicious activity, enforce our terms and policies and ensure and improve
the safety and security of our Products and websites;
●to send you targeted marketing information, Product recommendations, newsletters, and
information about promotions or events for our legitimate interest in conducting direct
marketing or to the extent you have provide your consent to receive such
communications;
●to create and preserve backups of information to be used in the event of disaster recovery,
corruption of data or disruption or loss of servers or other hosting systems;
●to assist in processing your job application if you apply for a position with us.
If we have not entered into a contract with you, we base the processing of your Personal Data on
our legitimate interest in providing you with content you access and request or, if you are a
Subscriber’s customer or employee, to provide you and the Subscriber with services through our
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Products. If you are a Subscriber’s customer or employee, you must contact the Subscriber to
exercise your rights related to your Personal Data.
We may collect, process and disclose Personal Data when cooperating with public and
government authorities, courts, or regulators in accordance with your or our legal obligations
under applicable laws; to protect our rights; or as necessary for our legitimate interest in
protecting against misuse or abuse of our websites, protecting personal property or safety,
pursuing remedies available to us, mitigating or limiting our damages, complying with judicial
proceedings, court orders, or legal processes, or to respond to lawful requests.
If you fail to provide required Personal Data we need to collect and process by law or under a
contractual obligation we have entered into with you, our performance of our contractual
obligations may be excused.
Subject to your opting out of the receipt of communications from us by contacting us (see info in
the Contact Us section of this Policy) or using opt out/unsubscribe instructions set forth in
marketing emails from us, by providing your contact information to us, you consent to receive
email messages, text messages, echats, and postal mail, including those of a promotional nature
from Encompass. Where local law permits, you consent to receive phone calls from Encompass
and its affiliates, even if your phone number is listed on “do not call” registries.
At this time, we do not knowingly conduct business in the EU or with residents of the EU or EEA.
Who We Share Information With
We may share your Personal Data with the following entities:
●Third party service providers: These are service providers engaged by us who may
provide us with services including but not limited to: IT and system administration and
hosting, credit card processing, recruiting or employment assistance, telecommunication
or fleet tracking platform services, research and analytics, marketing and customer
support. We do not allow these service providers to use Personal Data other than to
provide services to or for us.
●Third party websites: Our Products and websites may include links that direct you to
other websites or services whose privacy practices differ from ours and are not controlled
by this Policy. We do not share Personal Data we have collected with these third party
websites. If you submit information to any of those third party sites, your information is
governed by their privacy policies, not by Encompass’s Policy.
●Event sponsors: If you attend an event or webinar organized by us we may share your
personal data with event sponsors. You consent to such sharing via the registration form.
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In these situations, use of your Personal Data is governed by the sponsor’s privacy policy,
not this Policy.
●Third party social media networks, advertising networks and websites: Your Personal
Data is shared with these entities so that we may provide targeted marketing to you on
third party platforms and websites. These entities may use your Personal Data other than
to provide targeting marketing, in which case the use is controlled by the third party’s
privacy policies.
●Professional advisors: We may share Personal Data with advisors including lawyers,
bankers, auditors, and insurers based in countries in which we operate, who provide
consultancy, banking, legal, insurance, and accounting services, to the extent your Personal
Data is relevant to the services such advisors provide to us.
●Courts, Regulatory Authorities and Legal Personnel: We may share Personal Data, to the
extent that we are legally obliged to share such Personal Data pursuant to laws, rules,
regulations, subpoenas or orders or to prosecute or defend against claims, and the further
use and disclosure of shared Personal Data is governed by the laws and regulations that
control the courts, regulatory authorities and legal personnel;
●Business Entities: If we are involved in a merger, reorganization, dissolution or other
fundamental corporate change, if we sell a website or business unit, or if all or a portion of
our business is acquired by a third party business entity, we may share your Personal Data
with that third party as part of due diligence, but subject to appropriate obligations of
confidentiality. In accordance with applicable laws, we will use reasonable efforts to notify
you of any transfer of Personal Data to an unaffiliated third party.
How We Protect Your Information
Encompass has implemented administrative, physical, and technical safeguards to help protect the
Personal Data that we collect, transmit and maintain through the methods we have described
above, or through the use of our Products. However, no system or product can provide a 100%
guarantee of security--especially a Product that relies upon the public internet for the receipt and
transmission of information. By participating in the various ways we collect Personal Data as
outlined in this Policy, you acknowledge and accept the risk that third parties may gain
unauthorized access to your Personal Data. Remember that if you are using our Products, you are
responsible for any activity under your account using your account password or other credentials.
How We Store Your Information
How long we keep your data: We may retain your information for a period of time consistent
with the original purpose of collection. We determine the appropriate retention period for
Personal Data based on the amount, nature, and sensitivity of the Personal Data being processed,
the potential risk of harm from unauthorized use or disclosure of your Personal Data and whether
we can achieve the purposes of the processing through other means, as well as on the basis of
applicable legal requirements. In addition, we routinely create backups of data, including Personal
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Data, as part of our services for use in the event of data corruption, service interruption or
disaster recovery. Access to these data backups is restricted to a limited group of Encompass
personnel. Other than as specified in this section, after the expiration of the applicable retention
periods, your Personal Data will be deleted. Personal Data captured in routine data backups
cannot be readily identified or isolated, and is not deleted, even if a request for deletion of the
original data is made. If there is any Personal Data, such as Personal Data in data backups, that we
are unable, for technical reasons, to delete entirely from our systems, we will put in place
reasonable and appropriate measures to prevent any further use of such Personal Data. If you
have questions about retention durations for specific data, please use the Contact Us information
below to submit your question.
Where we store your data: Personal Data collected and processed by Encompass is primarily
stored on cloud computers currently hosted by Amazon Web Services situated in the United
States. Personal Data may also be stored on computers of our employees and affiliates in the US,
China, and the Philippines as part of normal support operations.
Your Rights Regarding your Personal Data
You have certain rights relating to your Personal Data, subject to local, state, national, and
international data protection laws. Your rights may include the following. In order to exercise
these rights, please use the Contact Us information contained in this Policy.
Right to access: We will reasonably honor written requests to access your Personal Data, by
documenting what Personal Data we have and how to view and/or maintain it, if possible through
our Products.
Right to rectification: We will reasonably honor written requests to update or maintain your
Personal Data such as name, email, address and billing information. You are responsible for
ensuring that your account information is current and accurate.
Right to erasure/right to be forgotten: You can request deletion of your Encompass accounts,
and the information contained therein, by contacting us. Certain data associated with that
account may nonetheless remain on Encompass servers in backup files or in aggregated or
anonymized forms. Also, data that we are required by law to maintain will not be deleted. If you
request deletion of your Encompass account data, we may no longer be able to provide you with
access to Encompass Products and Services.
Right to restriction of processing/Opt Out: Where the collection or processing of your Personal
Data by us is based on consent, you have the right to withdraw that consent without detriment
(other than the potential loss of access to our Products and Services) at any time by contacting us.
If you do not want your Personal Data used by Encompass for direct marketing or shared with
third parties for their own marketing use, you can opt out by contacting us even if you’ve
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previously consented to such use. If we use your Personal Data by sending you marketing or
support communications, you may manage your receipt of marketing and non-transactional emails
by clicking the Unsubscribe option at the bottom of such emails.
Right to data portability: You may also request a copy of your Personal Data held directly by
Encompass. To request a copy of Personal Data held in our systems by the Subscriber, you must
contact the Subscriber.
You may exercise the above rights at any time by contacting us as outlined in the Contact Us
section of this Policy.
Authorized registered users may update their user settings, profile, and registrations by logging
into their accounts and editing their settings or profiles.
To update your billing information, discontinue your account or request return/deletion of your
data, please contact us as outlined in the Contact Us section of this document.
Your rights relating to Subscriber data
As described in this Policy we also process Personal Data in the role of a processor. If your data
has been submitted to us by an Encompass Subscriber and you wish to exercise any rights you may
have under the applicable data protection laws, please contact the applicable Subscriber directly.
Because we may only access a Subscriber’s data upon instruction from that Subscriber, if you wish
to make your request directly to us, please provide to us the name of the Encompass Subscriber
who submitted your data to us. We will refer your request to that Subscriber and await their
instructions.
In our role as a processor, your Personal Data will not be sold or shared with anyone other than
our Subscriber or as outlined in this Policy.
Other Information
Information from children: Encompass does not sell products or services for purchase by children
and we do not knowingly solicit or collect Personal Data from children under the age of eighteen.
If you believe that a minor has disclosed Personal Data to Encompass, please contact us.
Changes to this privacy policy: We will update this Policy at times to reflect changes in our
practices. If we do, we will update the effective date at the top of this Policy. If we make an
update, we will post a notice on our website or by contacting you use the email address you’ve
provided or via our platform or websites.
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Contact Us
To exercise your rights regarding your Personal Data, or if you have questions regarding this
Policy or our practices, please contact us at:
Encompass Technologies Development Inc.
ATTN: Dev Ops Manager
420 Linden Street, Suite 200
Fort Collins, CO 80524
Email: privacy@encompass8.com
We are committed to the security and privacy of your data and to providing a fair resolution of any
complaint or concern about privacy.
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